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At madalatoto, how we handle your personal data is set out here in plain terms. This policy covers what we collect when you open an account, how that data is used, and what choices you have over it — including how your wallet activity through OVO, ShopeePay, or QRIS is handled. Access and availability depend on local law and eligible regions.
When you create an account at madalatoto, we collect the information you provide during registration — your name, contact details, and wallet credentials needed to process transactions via OVO, ShopeePay, or QRIS. We also collect session data, device type, and browsing patterns within the lobby to improve navigation clarity across game categories. This data is used solely to operate your account, process wallet transactions, and provide account support. We do not sell your personal information to third parties. Data shared with payment processors — OVO, ShopeePay, QRIS — is limited to what those services require to complete a transaction, and is governed by their own privacy terms. We retain your account data for as long as your account remains active and for the period required under applicable law in eligible regions. When you close your account, we follow the retention schedule set out in our records policy, removing data that is no longer needed while keeping what local law requires us to hold. Any cookies placed on your device are used for session management and lobby functionality — not for cross-site advertising. You can review cookie settings through your browser at any time. This policy applies where local law permits and to accounts opened in eligible regions.
Understanding exactly where this policy applies helps you know which protections cover your account activity and which fall under a third party's own terms.
This policy covers all data collected when you open, verify, and use your madalatoto account — including login activity, account settings, and the wallet details you connect for OVO, ShopeePay, or QRIS transactions.
Wallet transaction records processed through OVO, ShopeePay, or QRIS are within scope for how we store and use them on our side. The payment processor's own privacy terms govern how they handle data on their end.
Game content delivered by studios in our lobby — including titles, table results, and session history visible in your account — falls under this policy for the data we retain. Studio-side data handling is separate.
Links to external services, third-party login tools, or services outside the madalatoto platform are not covered by this policy. We have no control over how those services collect or use your data once you leave our platform.
You have concrete choices over your personal data held by madalatoto. You can review the account details we hold by logging in and opening your profile settings — the information shown there reflects what we have on record. If anything is incorrect, you can update contact details and wallet credentials directly from the account settings page without contacting support. If you want to raise a question about how your data is being used, or request that we review your data record, you can reach our support team through the contact paths listed on this page. For a formal data request — including asking us to delete data we are not legally required to keep — submit your request in writing through the support contact address. We will confirm receipt and respond within the timeframe required under applicable local law in your eligible region. We do not act on requests we cannot verify as coming from the account holder.
Log in and open your account profile to see the personal details we hold. This includes your registered contact information, wallet connections for OVO or ShopeePay, and your account status.
You can update incorrect information directly in account settings. For changes to verified identity fields that are locked after verification, contact support with the relevant documentation.
If you have a question about how a specific piece of data is used, or why it was collected, contact our support team by email or live chat. Reference your account ID so we can pull the right record.
Send a written deletion request to our support address. We will remove data we are not required to retain under local law and confirm what we must keep and why, per the applicable rules in your eligible region.
For privacy-related questions, data requests, or concerns about your account data, reach us through these channels. Include your account ID in any written request so we can locate your record quickly.
Send your data questions or formal requests to our support email address. We confirm receipt and respond within the period required under applicable local law.
For quick questions about what data your account holds or how to update a field, open live chat from your account dashboard after login. Available during support hours shown in your account.
For formal deletion or access requests, use the data request form linked in your account settings. Fill in your account ID and the specific data you are asking about.
Your account data at madalatoto is held under access controls that limit who internally can view it. We review these controls as part of our standard account security practices. Data sent between your device and our platform is encrypted in transit, which you can verify by checking the connection indicator in your browser.
Data exchanged between your device and the platform is encrypted in transit. This applies to login sessions, wallet connections through OVO or ShopeePay, and account settings pages — check the connection status in your browser to confirm.
Cookies on your device are used for session management so you stay logged into your account across the lobby. We do not use them for cross-site advertising. Adjust or clear cookies through your browser settings at any time.
We keep your account data while your account is active and for the period local law requires after closure. Data we are not required to retain is removed on a schedule. The current retention period for your region is shown in your account policy summary after login.
If this policy changes in a way that affects how your data is handled, we will notify you through your registered contact details before the change takes effect. To request a review of how we hold your data, use the support contact paths on this page.
These are the questions we get most often about how your data is handled at madalatoto.
We collect the information you enter during registration — your name, contact details, and the wallet credentials needed to link OVO, ShopeePay, or QRIS. We also collect session and device data to maintain your account and improve lobby navigation. We do not collect more than what your account operation requires.
We store a record of transactions processed through your account for the period required under applicable local law. The data shared with OVO or ShopeePay during a transaction is governed by their own privacy terms. We only hold what we need to maintain your account history.
Log in and open your account profile — your registered details are shown there. You can update most contact fields directly. For locked identity fields, contact support with the relevant documentation and we will walk you through the correction process.
Yes. Send a written deletion request through the data request form in your account settings or by email to our support address. We will remove data we are not legally required to keep and confirm what we must retain and why, based on the rules that apply in your eligible region.
Use live chat from your account dashboard for quick questions, or email our support team for formal requests. Include your account ID in any written message so we can locate your record. Response times follow the requirements under applicable local law in your eligible region.
We do not sell your personal data. Data is shared with payment processors — OVO, ShopeePay, QRIS — only to the extent needed to complete your transactions. Those processors handle that data under their own privacy terms. We do not share your data with advertisers or unrelated third parties.