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These terms set out the rules that apply when you open and use your madalatoto account — covering how your account works, how transactions are processed through OVO, ShopeePay, or QRIS, and what we each agree to. Access to our services depends on local law and is available where local law permits in eligible regions.
By creating an account on madalatoto and accessing any part of the lobby — whether slots, live casino tables, or the sportsbook — you accept these terms in full. They form the agreement between you and us each time you log in. We may update these terms when our services change; we will place a clear notice on the account dashboard when that happens, and continued use after the notice period means you accept the revised version. These terms cover everything from how your wallet balance is held, to how disputes are handled, to how we store records of your account activity. Your deposits and withdrawals processed through OVO, ShopeePay, or QRIS are subject to the transaction rules set out in your account settings — the current limits and verification steps are shown there after login. Nothing in these terms overrides rights you hold under applicable Indonesia law. Where a specific clause conflicts with a mandatory local rule, the local rule takes effect for that clause only. If you have questions about any clause, our support team is reachable through the contact paths listed on this page.
OVO wallet transactions are processed through your linked account. Deposit and withdrawal limits are shown in your account dashboard after login.
ShopeePay funding follows the verification steps visible in your account wallet section. Limits depend on your account tier as shown after login.
QRIS payments are accepted for deposits where supported. Scan limits and processing details are displayed at the point of transaction in your account.
These terms apply specifically to your madalatoto account and the services we operate directly. Some areas fall clearly inside this agreement; others involve third-party systems where separate rules apply. The table below draws those lines so you know exactly where our responsibility begins and ends, and where to look when something sits outside our direct control.
Login credentials, account security, and session management fall fully inside these terms. You are responsible for keeping your login details private; we handle the platform-side security of your account.
Deposits and withdrawals through OVO, ShopeePay, and QRIS are covered by these terms on our side. The wallet provider's own terms also apply to each transaction on their network.
Game content from Joker, Pragmatic Play, JDB, Microgaming, and Bigtime Gaming is delivered under their respective studio licences. We make those titles available in the lobby; the game rules each studio publishes govern how each title plays.
Links to external sites, payment processors, and identity verification services operate under their own terms. Leaving our platform means these terms no longer apply; check those providers' policies directly.
You have concrete choices under these terms — not just the right to read them but the ability to act on them through your account. Your full transaction history is available in the account dashboard under the activity log section; every deposit, withdrawal, and session is recorded there with timestamps. If any personal detail on your account is incorrect — your registered name, contact number, or linked wallet — you can submit a correction request through account settings or directly via our support channel. Raising a question about how a specific clause applies to your situation is always an option; our support team handles policy questions separately from general account help so your query reaches someone who can give a clear answer. You can also request a copy of the data we hold on your account by contacting support with your account ID — we will process that request in line with applicable Indonesia data rules.
Your full activity log — deposits, withdrawals, game sessions — is in the account dashboard. Log in and open the history section to see the complete record.
Submit a correction through account settings if your registered name, phone number, or wallet details need updating. Support can assist if the change requires identity verification.
Contact support with your account ID and the clause number in question. Policy queries are handled separately from general account help.
You may request a summary of data we hold on your account. Submit the request through the support channel with your account ID; we process it under applicable Indonesia rules.
For questions about these terms, account access, or your transaction records, use any of the contact paths below. Include your account ID so we can locate your record quickly.
Open the chat icon in your account dashboard after login. Live chat connects you to a support agent for account and policy questions.
Send policy or account queries to our support address listed in your account settings. Include your account ID and the specific clause or transaction you are asking about.
The Help Centre in your account contains answers to common terms questions, wallet verification steps, and account correction guides — check there first for quick answers.
Your account security and data handling practices are set out here so you know exactly what we do and who to contact when something needs to change.
We store your account registration details, transaction records, and session history to operate your account correctly. We do not sell your data to third parties. Retention periods follow applicable Indonesia data rules, and you can request a summary through support.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can manage cookie settings through your browser; disabling functional cookies may affect how the lobby loads for you.
Your account password and linked wallet credentials are your responsibility. We apply server-side protections on our end. If you suspect unauthorised access, contact support immediately through live chat and change your password from the account settings page.
To update consent preferences, correct stored data, or ask us to remove your account, contact support with your account ID. We will confirm receipt and process the request in line with applicable Indonesia law.
Common questions about how these terms work, what your rights are, and how to take action on your account.
The current version is always published on this page. When we update the terms, a notice appears on your account dashboard after login. The date at the top of this page shows when the current version took effect. Check this page directly rather than relying on a cached or saved copy.
Yes — our terms cover transactions on our side of the platform. OVO and ShopeePay also apply their own wallet terms to each transaction on their network. Both sets of terms apply at the same time; they cover different parts of the process. Your account dashboard shows the limits and steps relevant to each payment method after login.
Go to account settings after login and submit a correction request. If the change involves identity-linked details, support may ask for verification before applying it. Reach support through live chat or the email address in your account settings; include your account ID to speed up the process.
Yes. Contact support with your account ID and state that you are requesting a data summary. We process the request under applicable Indonesia data rules. The response will cover registration details, transaction records, and session history held against your account at the time of the request.
If a specific clause conflicts with a mandatory rule under Indonesia law, the local rule takes effect for that clause only. The rest of these terms continue to apply. If you believe a clause raises a legal question for your situation, contact our support team or seek independent advice from a qualified local source.
Submit an account closure request through support with your account ID. Before we process the closure, any remaining wallet balance must be withdrawn to your linked OVO, ShopeePay, or QRIS account. The withdrawal steps and any applicable limits are shown in your account dashboard. We will confirm when the closure is complete.